Management of Quality
HANK KOLB CASE
You are required to provide and detailed and in depth case analysis as outlined in the worksheet provided
Please make sure to answer the questions listed below as part of the overall case analysis. The case handed in must be a hard copy in the appropriate font (Arial 12, Double spaced – 2000 words approx.)
- What are the main issues Hans is facing?
- What do these events indicate about quality at the company?
- What are the steps required to repair the process?
- How are improvements maintained in this type of process?
5. How would this event be prevented from happening again?
Marks will be awarded based on your ability to use concepts from the readings and class discussions