Coursework Writing-The Impact of Service Failure and Recovery

Coursework Writing-The Impact of Service Failure and Recovery

• The Impact of Service Failure and Recovery

• How Customers Respond to Service Failures

• Service Recovery Strategies: Fixing the Customer

• Service Recovery Strategies: Fixing the Problem

• Service Guarantees

• Switching versus Staying Following Service Recovery

• Technology Spotlight: Cisco Systems—Customers Recover for Themselves