Locate each of the following services on the service delivery system matrix:
- vending machine business
- housecleaning service
- appliance repair
Q5: Describe the service-product bundle for each of the following services:
- trucking firm
Q8: Define a possible service guarantee for each of the following services:
- registration for college classes
- going to a theater performance
- buying a used car
Q11: Find examples of two service guarantees in everyday life and explain them.
Chapter 6 questions:
Q1: In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.
- a college
- a fast-food restaurant
- a library
Q3: Explain Little’s Law in your own words. How can it be used, and what are the limitations of this law?
Q4: Provide a definition of a bottleneck. Why is it important to find the bottleneck?