a. Describe a real-life team scenario related to quality. Describe the type of team it was, its purpose, and the team roles. Describe the functioning of the team, the results, and how the functioning and/or results might have been improved.
b. Summarize the Kirkpatrick Model.
c. Identify a real training need related to quality (remember the industrial-technical focus if you can) and outline the training plan to meet that need.