Discuss important governmental roles bureaucrats perform

According to the text bureaucrats fulfill important governmental roles.  Name at least two of the roles mention in the text and explain at least one of the roles.

Critically examine and utilize the material you are learning by discussing the following questions: What transpired during the workplace incident? How did you handle the situation? What worked? What didn’t work? How would you respond differently with the information learned in this course? What is the rationale and justification of why you would respond differently in the scenario you describe?