Course Textbook APA Citation:
Goetsch, D. L. (2011). Occupational safety and health for technologists, engineers, and managers (7th ed.). Upper Saddle River, N.J.: Prentice Hall.
What are the critical characteristics of quality management? Discuss how quality management relates to safety. How do quality management and total safety management integrate to form the TSM model?
Discuss some ways that the safety director can involve others in fleet safety.