Discuss the different program evaluations and when they should be conducted?
What is the purpose of program evaluation, what does it rely on?
Consider business management approaches such as Deming’s Quality Circles or TQM in government, some of which is discussed in the text. Why did it gain such favor and then fade from popularity over time, and how does this relate to other management approaches taken from business?
Performance measurement is critical in assessing productivity in government, but it has been a challenging effort. What are the barriers to effective performance management in government?
Performance measurement tends to focus on output and outcome measures. Explain each, and discuss why we frequently resort to output measures to gauge performance. What techniques should be used measure and manage performance?