Uber Driving Global Disruption
How has Uber’s entry, where successful, changed the economics of the local ride for hire market? Who benefits from this?
What is Uber’s growth strategy?
Read Application Case 13-1 Dunkin’ Donuts and Domino’s Pizza: Training for Quality and Hustle on pages 426-428 in the text. Analyze the case and thoroughly answer the three questions at the end of the case.
What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss.
Develop a plan for determining the training needs of the hourly paid staff of a Domino’s Pizza franchise.
In your opinion, why was the turnover rate among management trainees in Dunkin’ Donuts’ centralized program so high?