Urgent Essay Help-Customer Roles in Service Delivery

Urgent Essay Help-Customer Roles in Service Delivery

Customer Roles in Service Delivery

Unlike consumers of goods, service customers often are actively involved in the production process. This assignment highlights the complexities of managing a service operation where customer contact is frequent.

you need to examine any service that requires a moderate or high level of customer participation.  Your in-depth analysis should reflect on the following (you can add in other questions as well).

  1. What service have you selected?
  2. Describe your role as a customer in the service delivery.