Writing Service-Organisational Behaviour
1. Have you ever been misinterpreted in an e-mail, TM, or IM because the receiver could not see your facial expressions or hear your tone of voice? Describe what happened. Do you think the use of emoticons (smiley faces and the like) help reduce this communication confusion? Provide examples or conversation where you think emoticons could and couldn’t help.
3. What different types of communication tools are used in your workplace? How are they used?